You can reach us through the following channels:

Email: info@westtrend.shop
Phone: +994 502074959
Address: Xocavend, Azerbaijan

Have a question?

Find answers to our most frequently asked questions here. If your question remains unanswered, please contact us.

West Trend values the protection of your personal information. Open this section to learn more about our privacy policy.

You can return products within 30 days. Open this section for detailed information about the return process.

Return Policy

Last Updated: March 7, 2026

1. Return Terms

At West Trend, customer satisfaction is our top priority. You may return products within 14 days of receipt.

2. Return Requirements

For a product to be eligible for return:

• Product must be unused and in original packaging
• All tags and labels must be intact
• Product must be undamaged
• Order receipt or invoice must be provided

3. Return Process

To return a product:

1. Contact us: +994502074959 or info@westtrend.shop
2. Provide your order number and reason for return
3. After our confirmation, ship the product back
4. Product will be inspected upon arrival at our warehouse

4. Refunds

After the product is received and inspected:

• Refund will be processed within 5-7 business days
• Payment will be returned to original payment method
• Shipping costs are non-refundable (unless product is defective)

5. Exchanges

If you wish to exchange a product (e.g., size or color), contact us. We will arrange the exchange if the item is available.

6. Non-Returnable Items

The following items cannot be returned:

• Personal hygiene products
• Underwear and swimwear (if packaging is opened)
• Sale or promotional items (unless specifically noted)
• Damaged or used products

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, contact us immediately. In such cases:

• Full refund or free replacement
• Return shipping costs covered by us

8. Contact

For return-related questions:

Email: info@westtrend.shop
Phone: +994502074959
Business Hours: Mon - Fri, 09:00 - 18:00